Fully Integrated Order Processing and Top-rated Customer Service

Your Web Store is up and running. Customers are streaming in and orders are flowing. Now what? How do you go operationally from a valid order sitting on your web site to a package showing up at your customer’s door in a day or two? And who deals with any customer inquiries along the way?

That’s where the Healthy Commerce Program™ really shines. You see, with Healthy Commerce, orders flow seamlessly from the World Wide Web, to accounting systems, to proprietary order-processing technology, to warehouses, to your customer’s door.

And now that you have customers, you are going to need customer service. You are going to need experts dealing with orders and customers. Guiding them through the process. Taking care of re-routing orders, inventory management, partial shipments, returns, and a whole string of other service-related issues that arise during the normal course of business.

Technology and customer service expertise form the very core of the Healthy Commerce Program™.

Order Processing Technology

The Healthy Commerce Program™ features state-of-the-art back end order integration and processing technology. It’s this 21st century logistic technology that makes dealing with all aspects of the order process seamless.

All the heavy lifting, so to speak, is going on behind the scenes. When a customer places an order at your Web Store, it sets off a string of processes. The customer’s credit card is charged through our secure merchant services program. The order is pulled from the live site into the Healthy Commerce accounting and inventory management system. Among other things, this allows us to keep track of inventory levels in real-time. As items are sold, inventory is automatically replenished. This eliminates virtually all delays in shipping and backorders.

Revenue generated from your Web Store sales is routed into your designated accounts.

Orders are auto-sourced to a fulfillment warehouse based on location and inventory status. In other words, orders being shipped to California, for example, will be sourced to a west coast warehouse. Should that warehouse be out of stock of an item, the order is automatically re-routed to another warehouse for immediate fulfillment. This takes place in a matter of seconds and prevents your customers from experiencing any delay in shipment.

Most orders placed before 3pm Eastern Time ship the same day. 98% of orders ship within 24 hours.

Your customers are notified via email once their order ships. They receive the appropriate tracking and/or delivery confirmation numbers. With the Healthy Commerce Program™, average delivery time to the customer’s door is just 2-4 business days.

Top-rated Customer Service

When you have customers, you need a professional Customer Service staff. Some customers like to talk live with a Customer Service representative before placing an order. Some need to change their order or add items at the last minute.

No worries. The Healthy Commerce Customer Service team is the best in the business. We consistently receive the highest ratings in Ecommerce Customer Support.

Phone orders and inquiries are answered and processed by our expert Customer Service team. Our Service representatives will quickly process returns, backorders, replacement orders, answer phone and email inquiries, and professionally address all other customer needs.